Corsair’s i500 response:
First, we’ve ceased production of this SKU and no longer offer it, as it does not meet our performance standards.
For customers who already have an i500 with the Intel Core i9 14900k and NVIDIA GeForce RTX 4090 and are unhappy with the product, we will offer a couple of different solutions.
Solutions:
One is to return the unit for a full refund, no questions asked.
Second, should you want to keep the unit, and you are unsatisfied with how it performs, we will have something for you, also.
To bring the CPU power level down to better fit within the cooling envelope, we will be offering a BIOS revision that allows you to set the processor to the power and performance usage of a 14900 (non-K) CPU, providing more options for adjusting the cooling modes. We also will offer a rebate to customers who choose this option to match the pricing of the new 14900 (non-K) model. Simply contact our customer service.
Looks like Corsair is pulling ahead in terms of good, high quality customer support.
Thank fuck cause ASUS is severely lagging behind in this aspect.
I’ve truncated the quotes to provide the most critical info but I would highly recommend watching the video when you can! 🤗
Looks like Corsair is pulling ahead in terms of good, high quality customer support.
Thank fuck cause ASUS is severely lagging behind in this aspect.There is no lagging behind… ASUS is a dead company when it comes to customer support. They managed that in near record time.
NZXT just straight up turned into a mustache twirling villain at this point.
The fact we’re giving Corsair any leeway with something that almost certainly was found and ignored during internal testing, and only acknowledged months after it was publicly reported on, is insane.
I always tell people that decent customer support is not a crutch to have poor quality assurance. Customer support should be the answer only when something unexpected and unpredictable happens, not the answer after a screw up that should have been caught with internal testing, smart processes and auditions. If I’m a customer and I buy something that broke in transit, you taking the product back and sending me a new one is the bare minimum, what should have been done is to predict and safeguard against the product breaking in transit. And only in the case of clear misconduct by an agent at the logistics company can such a thing be forgiven as the responsibility over the fuckup is on the other company that hasn’t trained their employees properly and/or might not be providing a mentally/physically safe work environment.
Think of it like a race:
Whoever is last is considered lagging behind as consumers will generally shift towards the best competitors.
If Corsair is actually doing right by consumers (especially when it could be a real monopoly like the current anime and manga industry) and raises the minimum bar then we should praise them.
If a person is doing right by others, shaming and attacking them defeats the purpose of trying to make society more ethical.
ASUS was already lagging behind, and had been for years. Their lack of anything approaching an adequate response (basically not giving a single fuck) to the numerous issues Gamers Nexus has reported on multiple times these last couple years across multiple separate divisions, shows a complete disregard for their consumers.
ASUS is not unique, there are numerous other options with similar or better quality, and often at better prices. They are not a monopoly, or even close to it. They really only had brand loyalty, which they decided to nuke completely. They can go out of business and the industry would be perfectly fine.
That’s great but these things never should have been up for sale in the first place.
There are always people who want aesthetics over performance and people with more money than sense so why wouldn’t corsair sell these. They had huge markup.
There are always people who want aesthetics over performance
You don’t have to choose though. Plenty of people are running this hardware in a box much smaller than this, their explanation is nonsense. It’s just bad design.
why wouldn’t corsair sell these
Because they care at all about their reputation?
They haven’t cared about their reputation since they went public and few years ago. Everything is profit first for them.
Well that sounds like a problem, wouldn’t you say?
I thought the i500 review was ancient, and weird that Corsair only now responds, but it’s just 2 months old. I must have confused it with another garbage pre-built.
