Amazon failed to adequately alert more than 300,000 customers to serious risks—including death and electrocution—that US Consumer Product Safety Commission (CPSC) testing found with more than 400,000 products that third parties sold on its platform.

The CPSC unanimously voted to hold Amazon legally responsible for third-party sellers’ defective products. Now, Amazon must make a CPSC-approved plan to properly recall the dangerous products—including highly flammable children’s pajamas, faulty carbon monoxide detectors, and unsafe hair dryers that could cause electrocution—which the CPSC fears may still be widely used in homes across America.

While Amazon scrambles to devise a plan, the CPSC summarized the ongoing risks to consumers:

If the [products] remain in consumers’ possession, children will continue to wear sleepwear garments that could ignite and result in injury or death; consumers will unwittingly rely on defective [carbon monoxide] detectors that will never alert them to the presence of deadly carbon monoxide in their homes; and consumers will use the hair dryers they purchased, which lack immersion protection, in the bathroom near water, leaving them vulnerable to electrocution.

Instead of recalling the products, which were sold between 2018 and 2021, Amazon sent messages to customers that the CPSC said “downplayed the severity” of hazards.

In these messages—“despite conclusive testing that the products were hazardous” by the CPSC—Amazon only warned customers that the products “may fail” to meet federal safety standards and only “potentially” posed risks of “burn injuries to children,” “electric shock,” or “exposure to potentially dangerous levels of carbon monoxide.”

Typically, a distributor would be required to specifically use the word “recall” in the subject line of these kinds of messages, but Amazon dodged using that language entirely. Instead, Amazon opted to use much less alarming subject lines that said, “Attention: Important safety notice about your past Amazon order” or “Important safety notice about your past Amazon order.”

Amazon then left it up to customers to destroy products and explicitly discouraged them from making returns. The e-commerce giant also gave every affected customer a gift card without requiring proof of destruction or adequately providing public notice or informing customers of actual hazards, as can be required by law to ensure public safety.

Further, Amazon’s messages did not include photos of the defective products, as required by law, and provided no way for customers to respond. The commission found that Amazon “made no effort” to track how many items were destroyed or even do the minimum of monitoring the “number of messages that were opened.”

    • Todd Bonzalez@lemm.ee
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      2 months ago

      One of the biggest trust issues is that you literally cannot buy a product from a trusted seller.

      If 20 sellers sell the same item, Amazon will pool all of those items at their warehouses and ship them to buyers regardless of which seller the buyer was told they were buying from. If one seller provides Amazon with a counterfeit product, every seller is now tainted with that product.

      And if you complain, the site treats it as a mark against the seller, even though they destroyed any evidence of whether the seller was responsible or not by shuffling the items in inventory.

    • SendMePhotos@lemmy.world
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      2 months ago

      I’m not racist… BUT… I will not buy any product until I thoroughly look through the item description, seller profile, and determine that the seller is not a secret shop from some place in China. It’s so quickly slapped together and much of the time, terrible products. I get it. It’s Chinese and they go after speed over quality, but like… Anytime I’ve ever had an issue, the seller was always based in China.

      • TheGalacticVoid@lemm.ee
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        2 months ago

        It’s not about where it’s manufactured as much as it is about who wanted it manufactured. If it’s from a company that cares about its brand image like Anker, then you’re probably going to get a good product

      • ipkpjersi@lemmy.ml
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        2 months ago

        This is true, but also on the flip side, if you find your Nintendo DS Lite from almost 2 decades ago, and look at it, and the battery hasn’t turned spicy yet and you look on the battery and see it was made in China… it’s pretty impressive.

        The cheap shit on Amazon however, yeah I wouldn’t trust it tbh.

        • Natanael@slrpnk.net
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          2 months ago

          It’s about who sets the quality control standards. Somebody experienced who cares, or nobody at all? Amazon doesn’t enforce safety.

    • helpImTrappedOnline@lemmy.world
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      2 months ago

      Yup and the all negative reviews are inexplicably removed.

      If any physical store got a dangerous product, was made undeniably aware of the danger and continued to sell the product - they’d be in a lot of trouble.

      • Wolf314159@startrek.website
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        2 months ago

        Likely more than just removed. I’m pretty sure that I left one too many scathing reviews of products that were defective by design or outright frauds, now I can’t leave any reviews.

    • rand_alpha19@moist.catsweat.com
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      2 months ago

      I straight up wouldn’t trust Amazon for any electrical safety device. Go to a hardware store or parts distributor.

      Even a surge protector from a reputable brand could be suspect - Amazon lets counterfeit products on the storefront all the time, and most sellers barely list any specifications on product pages.

      • Eheran@lemmy.world
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        2 months ago

        Just do not buy random non brand stuff? A Fluke multimeter will work the same regardless where you buy it.

        Counterfeits apply to all stores. The local store in no way has the capability or knowledge to identify them. On Amazon I could at least get reviews to tell me about it.

        In any case, testing is better than believing, regardless of anything else.

    • Pacattack57@lemmy.world
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      2 months ago

      The issue isn’t the fine. Amazon is breaking numerous federal laws by not managing what is being shipped by 3rd party sellers. They are violating several FAA regulations on thousands of packages daily. At some point they will have to put a plan in place to vet these packages and that will be EXTREMELY costly. We will see a dramatic shift in how Amazon does business in the near future.

      • FordBeeblebrox@lemmy.world
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        2 months ago

        Is it more costly than buying a senator or two? Cause I bet we’ll NOT see any major changes that could cost them real money.

    • phx@lemmy.ca
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      2 months ago

      Given that there appear to be plenty of overseas sellers that will happily counterfeit a UL stamp, or copy an entire product - including UL stamp - but with different innards, how would we even know at this point?

        • phx@lemmy.ca
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          1 month ago

          Which worked with physical stores but with Amazon where you have 100+ sellers hawking the same defective PoS under 100+ unpronouncable brand-names