I used to work at a call center dealing with phone bill questions. Once you go past 20, people only see the first digit and the total number of digits, and perceive every digit after the first as 0.
If I had a nickel for every time I had this conversation, I’d have more than two nickels.
Customer: Why has my bill gone up by £10?!
Me: I see that on <date> you called a premium rate line which cost £2.
Customer: That’s only £2! I want to know why my bill is £10 higher!
Me: Your bill is normally £29.50. This month it’s £31.50. That’s a £2 difference.
I used to work at a call center dealing with phone bill questions. Once you go past 20, people only see the first digit and the total number of digits, and perceive every digit after the first as 0.
If I had a nickel for every time I had this conversation, I’d have more than two nickels.
New rage unlocked.