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Cake day: October 13th, 2023

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  • For those unfamiliar with that incident:

    On April 9, 2017, at Chicago O’Hare International Airport, four paying customers were selected to be involuntarily deplaned from United Express Flight 3411 to make room for four deadheading employees. One of these passengers was David Dao, 69, a Vietnamese-American who was injured when he was physically assaulted and forcefully removed from the flight by Chicago Department of Aviation Security officers. Dao, a pulmonologist, refused to leave his seat when directed because he needed to see patients the following day. In the process of removing him, the security officers struck his face against an armrest, then dragged him – bloodied, bruised, and unconscious – by his arms down the aircraft aisle, past rows of onlooking passengers. The incident is widely characterized by critics – and later by United Airlines itself – as an example of mishandled customer service.






  • Hasbara: Public diplomacy in Israel refers to Israel’s efforts to communicate directly with citizens of other nations to inform and influence their perceptions, with the aim of garnering support or tolerance for the Israeli government’s strategic objectives. Historically, these efforts have evolved from being called “propaganda” by early Zionists (when the term was considered neutral), with Theodor Herzl advocating such activities in 1899, to the more contemporary Hebrew term “hasbara” introduced by Nahum Sokolow, which translates roughly to “explaining”. This communicative strategy seeks to justify actions and is considered reactive and event-driven.


    *Edit: typo